Troubleshooting | EON800 Support

Troubleshooting the EON800 System.

Tether Ground Station Warnings

LCD Warning: Reduce Load

  • Issue: 'Reduce load' warning on LCD during ALTA X launch with Drone Batteries at minimum voltage (47.0V).

  • Solution Steps:

    1. Warning During Takeoff: If the warning appears during takeoff:

      • Action: PRESS and HOLD the center button to clear the screen.

      • Next Step: Proceed with the flight.

    2. Reappearance of Warning: If the warning reappears:

      • Indication: ALTA X is overloaded.

      • Action Required: Reduce the weight.

  • Possible Causes:

    • Power Limiting Disengagement: Disengagement during takeoff.

    • Tether Limitation: Batteries not fully charged due to tether, causing momentary voltage drop.

SD CARD

  • Problem: SD card logging enabled in BIOS without an inserted SD card renders the boot option to bypass logging non-functional, preventing arming of the High-Volt Missile Switch (HV).

  • Solution Steps:

    1. Missing SD Card for Logging:

      • Scenario: Enabled logging without an inserted SD card:

        • Issue: Boot bypass option becomes inactive.

        • Resolution: Insert the appropriate SD card or disable SD card logging in the BIOS to regain functionality.

    2. Clearing Logs:

      • Action: Press the middle (square) button on the initial LCD page displaying the manual QR code.

        • Result: Clears all logs from the SD card.

Additional Recommendations

  • SD Card Specifications:

    • Suggested: Use a standard-sized SD card with a maximum capacity of 64GB for optimal performance.

Support

  • For additional support, email BD@XM2.com

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